Refund policy
Returns Policy
We hope you love your order. If it's not quite right, you can return your item within 14 days of delivery.
Return conditions
To be eligible for a return:
- Items must be returned within 14 days of delivery.
- Items must be unworn, unwashed and in the same condition as received.
- Any original tags (where applicable) should remain attached.
- Please ensure items are packaged securely to avoid damage during return.
Return postage
Unless an item is faulty or not as described, customers are responsible for the cost of return postage.
We recommend using a tracked service, as we cannot be responsible for returns that are lost in transit.
Faulty or incorrect items
If your item arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos of the issue. We'll work with you to resolve the problem as quickly as possible.
Refunds
Once your return has been received and inspected, your refund will be processed to your original payment method. Please allow 5–10 working days for your bank or payment provider to complete the refund.
Original shipping charges are non-refundable unless the item is faulty or sent in error.
How to start a return
To request a return, please email:
Please include:
- Your order number.
- The item(s) you'd like to return.
- The reason for your return.
We'll reply with the return instructions.